Frequently Asked Questions (FAQs)

Enrollment

Q: How can I enroll in the system?
A: 1. Tax payer must submit first the required documents to BIR (required documents are specified in the JOB AIDS).
2. After submitting all the required documents, BIR will verify your information. Once verified, BIR will inform the tax payer that he/she may proceed to enrollment.
3. To proceed in enrollment, go to www.bir.gov.ph and click the eDST icon. Your browser will be redirected to eDST website. Click the eDST Enrollment link to proceed to registration.
Q: In the enrollment form, I clicked the check button and an x logo appeared, what does it mean?
A: It means that the supplied username or email address already exists in the system. You must supply another username or email address and click the check button again. A check arrow will appear of the supplied username or email address is available in the system.
Q: How many characters can I enter in username and password?
A: Username and password must be exactly 8 characters.
Q: Can I supply a custom challenge question?
A: Yes. To supply a custom challenge question, select the others in the custom challenge question drop down list.
Q: I do not know my zip code, is there a search facility for zip code?
A: Yes. In the right side of the zip code box, click the zip code button to search for your zip code.

Q: How many tries of unsuccessful login before an account is locked?
A: Account will be locked after user failed to supply username/password 3 times. Same no of tries applies to challenge question failure.
Q: I cannot login to my account, what are the possible reasons?
A: 1. Incorrect username or password (username & password are case sensitive).
    2. Account is not yet active (has not been approved in the eDST website).
    3. You are not enrolled in eDST.
    4. If you're a branch user, your account has been de-activated. Please ask your account owner to re-activate your account.
Q: My account is locked, how can I unlock it?
A. You may contact BIR Help Desk (specified in your JOB AIDS, last page) and ask them to unlock your account. Please state if your account has been locked during username & password failure or in challenge question & answer failure.
Q: I accessed the Sign In page and this message appeared "The page your are trying to view is not supported in this browser. Please open the eDST in Internet Explorer 7 or higher version.", what should I do?
A: Please re open the eDST website in IE7 or higher version

Home Page

Q: On the first log in, what if I want to retain my old password? Is that allowed?
A. Yes. Just navigate to other links to skip changing your password.
Q: How can I update my profile in the system?
A: On My Account tab, click My Profile link (your profile will be loaded). Once the page is finished loading your profile, scroll down to the bottom of the page and click "Edit button".
Q: How can I change my challenge questions and answers?
A: Yes. You can change in the My Profile link.
Q: (For Account Owner) I want to add a branch user, what module should I access?
A: On My Account tab, click Users List link. Click add button to create a new branch user.
Q: (For Account Owner) I want to deactivate/reactivate a branch user, what module should I access?
A: Branch user deactivation/reactivation can be done in Deactivate User / Reactivate User link.
Q: (For Account Owner) Can I add a branch user with the same TIN (and branch code).
A: Yes.
Q: (For Account Owner) Upon supplying username, I clicked the validate button and "x" logo appears, what does it mean?
A: It means the username supplied is already used in the system. Username should be unique in the system (a check arrow will appear if the supplied username is available).
Q: I clicked a link in my home page and I was signed out in the system, what happened?
A: Upon entering your home page (after sign in), the system gives you 30 minutes session in the web site. This means if you're idle for more than 30 minutes, you will be signed out in the system.
Q: I cannot utilize dst in website, what should I do?
A: Utilize DST is only available for branch users. If you're an account owner, you may create your own branch user.
Q: Upon clicking continue button in Utilize DST Confirmation page, a pop-up box appears saying "Current balance is not enough to cover transaction". What can I do to proceed in printing dst.
A: When this message appears, it means that the tax due for your current transaction exceeded the current balance (of the account owner) or it exceeded the threshold set by the account owner.
Q: What is the default value of the threshold? Who can adjust threshold? Where can I adjust threshold?
A: Zero is the default value of threshold. Account owner can set the value for threshold, in the My Profile module.

DST Printing

Q: I cannot print dst, what are the possible reasons?
A: 1. Check if the printer is connected to the network and the pc you are using can see the printer in the network.
2. Check your JOB AIDS for the requirements in printing dst. See if all the requirements are met.
3. The account owner's current balance is not sufficient for the current transaction or the current transaction exceeded below the threshold set by Account Owner.
Q: How can I set the default printer for eDST?
A: In Windows Operating System, you can set the default printer in the Printers (Control Panel).
Q: How can I set the dpi for my printer?
A: Depending in your printer, you can also set the DPI of your printer in the Printers (Control Panel).